IT Support • Multi-Site Infrastructure • Hotel Systems • Amsterdam, Netherlands
System Administrator with 5 years of hands-on experience managing critical IT infrastructure at ISP level, combined with 9 years of multi-site project management. Proven expertise in troubleshooting networks, servers, and hardware in service-critical environments where uptime is essential. Physically capable and willing to work on-site across multiple locations. Basic English (A2)—sufficient for daily IT support tasks.
Perfect fit for hotel IT support: Technical troubleshooting skills + service-oriented mindset + multi-site experience + hands-on approach + excellent communication. Ready to learn hotel-specific systems (PMS, POS, access control) and support 9 locations effectively.
Multi-site management: 100+ different locations prepared me for supporting 9 hotels efficiently. Vendor coordination: Experience managing external contractors translates directly to IT vendor management. Client-facing skills: 9 years of customer service excellence ensures smooth interaction with hotel staff and guests.
Service-critical mindset: ISP infrastructure is just like hotel systems—downtime directly impacts business. User support: Supporting 1000+ ISP customers prepared me for multi-department hotel support. SLA-driven: Experience working within strict service level agreements ensures reliability and responsiveness.
Focus: Algorithms, Data Structures, Networking, System Administration, Database Management
Basic English (A2) is sufficient for everyday IT support tasks, reading technical documentation, and following team communication. Currently improving language skills daily through ongoing work practice.
I bring the unique combination The Conscious Group needs: IT expertise + multi-site experience + hands-on capability + service orientation.
✅ IT Foundation: 5 years as System Administrator managing service-critical ISP infrastructure prepared me perfectly for hotel IT support. I understand uptime requirements, SLA-driven environments, and user support across multiple departments.
✅ Multi-Site Ready: 9 years managing 100+ projects across different locations means I'm comfortable supporting 9 hotels. I have own transport (Category B license) and experience coordinating work across multiple sites efficiently.
✅ Hands-On Approach: Unlike typical IT support who only handles software, I can physically install hardware, run cables, mount equipment at height (certified), and troubleshoot electrical issues (Niveau 4 Electrician). This saves the hotel time and vendor costs.
✅ Service-Oriented: 9 years of direct client-facing experience means I understand hospitality's fast-paced, guest-first approach. I communicate well, stay calm under pressure, and prioritize quick resolution.
✅ Communication: Basic English (A2) is sufficient for team collaboration, reading technical documentation, and standard vendor coordination.
✅ Quick Learner: Strong IT foundation means I can quickly master hotel-specific systems (Mews PMS, Lightspeed POS, Salto access control). Give me 2-4 weeks and I'll be fully operational.
1. Cost Savings: Certified electrician (Niveau 4) can handle electrical troubleshooting in-house, reducing external vendor calls.
2. Multi-Skilled: IT + electrical + physical capability = one person who can handle diverse hotel IT needs.
3. Multi-Lingual: Native Russian/Ukrainian + basic English (A2) + learning Dutch—able to support diverse staff.
4. Multi-Site Experience: 100+ projects across different locations = proven ability to manage 9 hotels efficiently.
5. Service Mindset: 9 years client-facing = understands hospitality's guest-first, fast-paced culture.
6. Immediate Availability: Can start right away. EU work authorization until March 2027. Based in Amsterdam with own transport.
📧 Email: rs@sulerr.com
📱 Phone/WhatsApp: +31 68 641 5791
🤖 AI Assistant (WhatsApp): +31 65 388 1955 - Live AI automation demo
💼 LinkedIn: linkedin.com/in/sulerr
💻 GitHub: github.com/rsruslan
📍 Location: Amsterdam, Netherlands
🛂 Work Authorization: EU Temporary Protection (valid until March 2027)
⏰ Response Time: Usually responds within 2-4 hours